Last Updated: 12/26/2024

1. Introduction

Welcome to ninefoods.com.pk. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. This policy is designed to comply with both European Union General Data Protection Regulation (GDPR) and United States privacy laws.

  1. Information We Collect

2.1 Personal Information:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information
  • IP address
  • Device information
  • Location data
  • Cookie data

2.2 Automatically Collected Information:

  • Browser type
  • Operating system
  • Website usage data
  • Referral sources
  • Time and date of visits
  • Pages viewed
  1. How We Use Your Information

We use your information for:

  • Processing your orders
  • Communicating about your orders
  • Sending newsletters (with consent)
  • Improving our website
  • Personalizing your experience
  • Analytics and performance monitoring
  • Legal compliance
  • Fraud prevention
  1. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Consent
  • Contract fulfillment
  • Legal obligations
  • Legitimate interests
  • Vital interests
  1. Data Retention

We retain your personal data for:

  • Active accounts: Duration of account activity
  • Inactive accounts: 24 months
  • Financial records: 7 years (legal requirement)
  • Marketing data: Until consent withdrawal
  1. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge complaints with supervisory authorities
  1. Data Sharing and Third Parties

We may share your data with:

  • Payment processors
  • Delivery services
  • Analytics providers
  • Marketing services
  • Cloud storage providers
  • Legal authorities (when required)

All third parties are contractually bound to protect your data.

  1. International Data Transfers

For EU users:

  • Data may be transferred to non-EU countries
  • We ensure adequate safeguards through:
    • Standard contractual clauses
    • Privacy Shield certification
    • Binding corporate rules
  1. Cookie Policy

We use:

  • Essential cookies
  • Performance cookies
  • Functionality cookies
  • Analytics cookies
  • Advertising cookies

You can manage cookie preferences through your browser settings.

  1. Data Security

We implement:

  • SSL encryption
  • Firewalls
  • Access controls
  • Regular security assessments
  • Employee training
  • Incident response procedures
  1. Children’s Privacy

We do not knowingly collect data from children under 16. Parents can request data deletion.

  1. Marketing Communications

We send marketing emails only with:

  • Express consent
  • Opt-out options in every communication
  • Clear unsubscribe instructions
  1. Changes to Privacy Policy

We reserve the right to modify this policy. Changes will be:

  • Posted on this page
  • Notified via email for significant changes
  • Effective immediately upon posting
  1. Data Protection Officer

Contact our DPO at: Email: [email protected] Address: [ 161-Beconhouse Estate Rewind Road Lahore ]

  1. Special Provisions for European Users

Additional rights under GDPR:

  • Automated decision-making restrictions
  • Data protection impact assessments
  • Cross-border transfer protections
  1. Special Provisions for American Users
  • California Privacy Rights (CCPA compliance)
  • Do Not Track signals recognition
  • State-specific privacy rights
  1. Contact Information

For privacy-related inquiries: Email: [email protected] Phone: [+447868723151] Address: [161-Beconhouse Estate Rewind Road Lahore ]

  1. Dispute Resolution
  • First step: Contact DPO
  • Second step: Relevant supervisory authority
  • Final step: Appropriate courts
  1. Accountability

We maintain:

  • Records of processing activities
  • Data protection impact assessments
  • Regular policy reviews
  • Staff training records
  1. Emergency Procedures

We have procedures for:

  • Data breaches
  • System failures
  • Natural disasters
  • Emergency notifications

By using ninefoods.com.pk, you agree to this Privacy Policy. For questions or concerns, please contact our Data Protection Officer.

Note: This policy should be reviewed by legal counsel to ensure compliance with all applicable laws and regulations in your specific jurisdictions.